Refund and Cancellation Policy

365 Ngày Tốt · Updated 23 October 2026

This policy applies to paid plans of 365 Ngày Tốt provided by CINEVI FILM & TELEVISION VIETNAM CO., LTD (CINEVI). A plan is a digital good activated immediately after payment and never renews automatically.

1. No auto-renewal, nothing to cancel

Each purchase is a single payment for the period you chose. When it ends the plan simply stops and we do not charge you again, so you do not need to cancel to avoid fees.

2. When you get a refund

We refund 100% of the amount paid in these cases:

• Paid but not activated: payment succeeded (confirmed by the bank) but the plan did not open within 24 hours and we cannot activate it for you.
• Duplicate payment: the same order was charged two or more times; we refund the excess.
• System fault: the service is unusable because of our fault for a prolonged period and we cannot fix it within a reasonable time.
• Purchase by mistake within 24 hours: you ask within 24 hours of payment and have not opened the detailed good hours of any future day with that plan.

3. When we do not refund

• The plan has been used to view the details of a future day (the digital content has been delivered).
• The request comes more than 24 hours after payment for reasons of changed mind, mistaken purchase or no longer needing it, unless section 2 applies.
• The reading is not what you hoped for. Content is for reference only under the Terms of Use.
• The account was suspended for breach of the terms or fraud.

This does not remove rights that consumer protection law gives you.

4. Upgrades

When you upgrade to a longer plan, the unused value of your current plan is credited pro rata by remaining days and you pay only the difference. This happens automatically at purchase; no refund request is needed.

5. How to request a refund

Email trinhduong6696@gmail.com with the subject “Refund” and include: your account email, order code (N365…) or payment time, a screenshot of the bank transaction and the reason. We reply within 48 working hours.

6. Timing and method

Once approved we refund to the same bank account that paid, or an account in the same holder’s name that you provide, within 7 working days (your bank may need 1–3 more days to credit it). On refund the corresponding plan is revoked.

7. Complaints

If you are not satisfied with the outcome, reply to the same email for a second review, or complain to the state consumer-protection authority.